Pet Policy

Summary

At Be London, we are delighted to welcome both you and your four-legged friends. To ensure the utmost comfort and safety for all our guests (both fluffy and human) we kindly ask you to adhere to our pet policy:

1. Please inform our front of house team about any pets accompanying you during your stay.
2. Well-behaved pets, up to 25kg are welcome in all of our properties, with a small list of exceptions. Please speak to the team to confirm. Please note that guide dogs are welcome in all our properties and are exempt from any size and weight restrictions.
3. We kindly ask you to ensure that pets are not disruptive to our other guests and neighbours.
4. An additional cleaning charge of £50 + VAT per week is applicable for the duration of your stay with a pet.
5. Pets must not be left unattended in the apartment at any time.
6. In the unfortunate event that your pet soils or damages the property, you accept full responsibility for the cost of any necessary repairs or cleaning.
7. During housekeeping services, please ensure your pet is on a lead and supervised by a guest.
8. Pets must be on a lead or carried at all times in public and shared areas.
9. Please take your pet outside to relieve themselves and ensure you clean up any deposits they leave.

Full Policy

At Stay at Mine Ltd (trading as Be London), we welcome guests who wish to bring a pet along during their stay. To ensure a safe, clean, and comfortable environment for all residents, guests, and staff, the following pet policy applies.

Pet Eligibility

• Only house trained dogs and cats are permitted.
• Dogs must weigh 25 kilograms (55 pounds) or less.
• A maximum of one pet per apartment is allowed, subject to management approval.
• An additional pet may be allowed, subject to further management approval.
• Guide dogs are welcome in all our properties and are exempt from any size and weight restrictions.

Prior Approval Required

• All pets must be declared at the time of booking or before check-in.
• Approval from management is required before bringing any pet onto the premises.

Pet Fees and Deposit

• A non-refundable pet cleaning fee of £60 per week will be applied to cover additional cleaning requirements.
• A refundable pet deposit may also be charged to cover any damages.

Supervision and Housekeeping

• Pets must not be left unattended at any time.
• Pets must not be left unattended in the apartment during housekeeping or maintenance visits.
• Guests are responsible for coordinating pet supervision or rescheduling service times with management if needed - 24 hours notice required.

Behaviour and Control

• Pets must be well-behaved and house-trained.
• Pets must be kept on a lead (leash) or in a carrier when in common areas.
• Persistent barking, aggressive behavior, or any disruptive conduct may result in removal of the pet from the premises.

Cleanliness and Hygiene

• Guests must clean up after their pets both inside the apartment and in any designated outdoor pet areas.
• Additional cleaning or damage caused by pets may result in further charges.

Liability

• Guests are fully responsible for any damage or injury caused by their pets.
• The serviced apartment operator accepts no liability for pets on the premises.

Policy Enforcement

• Non-compliance with this policy may result in:
  • Additional cleaning or damage fees.
  • Revocation of pet privileges.
  • Termination of the guest’s stay without refund

Thank you for your understanding and cooperation in helping us maintain a welcoming space for all our guests.